Last updated: 19 Feb 2025
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Please visit paddle.net if you encounter any problems with your payment.
Refunds are determined at the sole discretion of the our merchant of record Paddle and on a case-by-case basis. Please visit paddle.net if you think you have a valid reason for a refund. You can learn more about Paddle‘s refund and dispute policy in Paddle‘s Checkout Buyer Terms and Conditions.
Please contact Paddle at paddle.net if you have any questions about your order.
We may offer the option to prepay for certain Services through the purchase of credits (“Prepaid Service Credits”). Prepaid Service Credits represent the amount of API calls you have paid in advance for use in Don‘t Panic.
Service Credits issued by Don‘t Panic expire one year after the date of purchase or issuance if not used, unless otherwise specified at the time of purchase.
Service Credits are not legal tender or currency; are not redeemable, refundable, or exchangeable for any sum of money or monetary value; have no equivalent value in fiat currency; do not act as a substitute for fiat currency; and do not constitute or confer upon you any personal property right. Service Credits are non-transferable and may be used only in connection with the applicable Service.
Your available Service Credit balance may be reviewed in your Don‘t Panic account. You are solely responsible for verifying that the proper amount of Service Credits has been added to or deducted from your balance.
We may modify these Terms at any time by posting a revised version on our website or by emailing the email associated with your account. The modified Terms will become effective upon posting or, if we notify you by email, as stated in the email message. By receiving or using any Service Credit after the effective date of any modification to these Terms, you agree to be bound by the modified Terms.